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QUICK ACCESS

We offer a single, free and confidential counselling and consultation sessions on a walk-in basis four days a week in Cambridge and Kitchener, and by appointment three days a week at our partners’ township locations

Is Quick Access for me?

If you are:

  • a parent/caregiver of a child under 18 years old
  • a young person under the age of 12 with your parents’/caregiver’s consent
  • a young person aged 12 up to your 18th birthday (you can attend alone or with an adult if you wish)

…then our quick access service is for you. You are welcome to bring any significant/supportive person with you to a walk-in session. Parents/caregivers are welcome to attend with or without their child. Everything discussed in Quick Access sessions is confidential.

If you are 18 or over, please contact Here 24/7 for service.

What to expect from a session:

When you come to Front Door, we will:

  1. Listen to your situation, concerns and needs without judgement
  2. Ask questions so we are sure we understand
  3. Provide support and guidance
  4. Work with you to develop a plan for moving forward, and
  5. Provide referrals to community services including more intensive mental health treatment services at Carizon or Lutherwood where necessary.
To access Front Door, choose one option below:

Quick Access Service by Days

Walk-in Service Locations

Tuesday: 12pm – 6:30pm at Lutherwood, 35 Dickson St, Cambridge

Wednesday: 12pm – 6:30pm at Front Door, 1770 King Street E., Kitchener

Thursday: 9am – 3:30pm at Langs, 1145 Concession Rd., Cambridge

Saturday *: 9am – 3:30pm at Front Door, 1770 King Street E., Kitchener

*Saturday walk-in is not open on weekends around major holidays (Family Day, Easter, Victoria Day, Canada Day, August Civic Holiday, Labour Day, Thanksgiving, Christmas and New Year’s Days).

Please Note: our 1770 King St E. entrance is not wheelchair or mobility scooter accessible. Should you need assistance, please call us prior to your visit so that we can make appropriate arrangements to welcome you.

Cambridge Tuesday

Kitchener Wednesday Saturday

Cambridge Thursday

Quick Access Service by Days

Township Service Locations (appointment only)

Front Door services are offered by appointment at the following community partner locations:

Monday: at North Dumfries Community Health Centre - Langs, 2958 Greenfield Rd, Ayr, North Dumfries

Tuesday: at Wellesley Township Community Health Centre, 1180 Queens Bush Rd, Wellesley

Thursday: at Interfaith Community Counselling Centre, 23B Church St., New Hamburg, Wilmot

Thursday: at Woolwich Counselling Centre, 65 Memorial Ave, Elmira, Woolwich

*Township residents may schedule an appointment by calling Front Door at 519-749-2932.

North Dumfries Monday

Wellesley Tuesday

Wilmot Thursday

Woolwich Thursday

Quick Access by Locations

Walk-in Service Locations
Cambridge

Tuesday: 12pm – 6:30pm at Lutherwood, 35 Dickson St,, Cambridge

Thursday: 9am – 3:30pm at Langs, 1145 Concession Rd., Cambridge

Cambridge Tuesday

Cambridge Thursday

Quick Access by Locations

Kitchener

Wednesday: 12pm – 6:30pm at Front Door, 1770 King Street E.**, Kitchener

Saturday *: 9am – 3:30pm at Front Door, 1770 King Street E.**, Kitchener

*Saturday walk-in is not open on weekends around major holidays (Family Day, Easter, Victoria Day, Canada Day, August Civic Holiday, Labour Day, Thanksgiving, Christmas and New Year’s Days).

**Our 1770 King St E. entrance is not wheelchair or mobility scooter accessible. Should you need assistance, please call us prior to your visit so that we can make appropriate arrangements to welcome you.

Kitchener Wednesday Saturday

Quick Access by Locations

Township Service Locations (appointment only)

Services are offered by appointment at the following community partner locations:

Monday: at North Dumfries Community Health Centre - Langs, 2958 Greenfield Rd, Ayr, North Dumfries

Tuesday: at Wellesley Township Community Health Centre, 1180 Queens Bush Rd, Wellesley

Thursday: at Interfaith Community Counselling Centre, 23B Church St., New Hamburg, Wilmot

Thursday: at Woolwich Counselling Centre, 65 Memorial Ave, Elmira, Woolwich

*Township residents may schedule an appointment by calling Front Door at 519-749-2932.

North Dumfries Monday

Wellesley Tuesday

Wilmot Thursday

Woolwich Thursday

"Our counselor was very helpful. It is very convenient to meet with someone so quickly and close to home. " Parent




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