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QUICK ACCESS

We offer a single, free and confidential counselling and consultation sessions on either a walk-in basis or by appointment at several locations throughout Waterloo Region.

Is Quick Access for me?

If you are:

  • a parent/caregiver of a child under 18 years old
  • a young person under the age of 12 with your parents’/caregiver’s consent
  • a young person aged 12 up to your 18th birthday (you can attend alone or with an adult if you wish)

…then our quick access service is for you. You are welcome to bring any significant/supportive person with you to a walk-in session. Parents/caregivers are welcome to attend with or without their child. Everything discussed in Quick Access sessions is confidential.

If you are 18 or over, please contact Here 24/7 for service.

What to expect from a session:

When you come to Front Door, we will:

  1. Listen to your situation, concerns and needs without judgement
  2. Ask questions so we are sure we understand
  3. Provide support and guidance
  4. Work with you to develop a plan for moving forward, and
  5. Provide information on community services and referrals to more intensive mental health treatment services at Carizon or Lutherwood.
To access Front Door, choose one option below:

Quick Access Service by Days

Walk-in Service Locations

Tuesday: 12pm – 6:30pm at Lutherwood, 35 Dickson St., Cambridge

Wednesday: 12pm – 6:30pm at Front Door, 1770 King Street E., Kitchener

Thursday: 9am – 3:30pm at Langs, 1145 Concession Rd., Cambridge

Saturday *: 9am – 3:30pm at Front Door, 1770 King Street E., Kitchener

*Saturday walk-in is not open on long weekends.

Please Note: our 1770 King St E. entrance is not wheelchair or mobility scooter accessible. Should you need assistance, please call us prior to your visit so that we can make appropriate arrangements to welcome you.

Cambridge Tuesday

Kitchener Wednesday Saturday

Cambridge Thursday

Quick Access Service by Days

Locations by appointment

Front Door services are offered by appointment at the following community partner locations:

Monday: at North Dumfries Community Health Centre - Langs, 2958 Greenfield Rd, Ayr, North Dumfries

Tuesday: at Wellesley Township Community Health Centre, 1180 Queens Bush Rd, Wellesley

Wednesday: at Interfaith Community Counselling Centre, 23B Church St., New Hamburg, Wilmot

Thursday: at Woolwich Counselling Centre, 65 Memorial Ave, Elmira, Woolwich

*You may request an appointment by calling Front Door at 519-749-2932.

North Dumfries Monday

Wellesley Tuesday

Wilmot Wednesday

Woolwich Thursday

Quick Access by Locations

Locations by appointment
Cambridge

Monday: By appointment at Idea Exchange - Clemens Mill, 50 Saginaw Pkwy., Cambridge

Tuesday: 12pm – 6:30pm at Lutherwood, 35 Dickson St., Cambridge

Wednesday: By appointment at Chaplin Family YMCA, 250 Hespeler Rd., Cambridge

Thursday: 9am – 3:30pm at Langs, 1145 Concession Rd., Cambridge

Cambridge Monday

Cambridge Tuesday

Cambridge Wednesday

Cambridge Thursday

Quick Access by Locations

Kitchener/Waterloo

Monday: By appointment at KPL (Main Branch), 85 Queen St N., Kitchener

Wednesday: 12pm – 6:30pm at Front Door, 1770 King Street E.**, Kitchener

Thursday: By appointment at YMCA Early ON, 161 Roger St., Waterloo

Saturday *: 9am – 3:30pm at Front Door, 1770 King Street E.**, Kitchener

*Saturday walk-in is not open on long weekends.

**Our 1770 King St E. entrance is not wheelchair or mobility scooter accessible. Should you need assistance, please call us prior to your visit so that we can make appropriate arrangements to welcome you.

Kitchener Monday

Kitchener Wednesday Saturday

Waterloo Thursday

Quick Access by Locations

Locations by appointment

Services are offered by appointment at the following community partner locations:

Monday: at North Dumfries Community Health Centre - Langs, 2958 Greenfield Rd, Ayr, North Dumfries

Tuesday: at Wellesley Township Community Health Centre, 1180 Queens Bush Rd, Wellesley

Wednesday: at Interfaith Community Counselling Centre, 23B Church St., New Hamburg, Wilmot

Thursday: at Woolwich Counselling Centre, 65 Memorial Ave, Elmira, Woolwich

*You may request an appointment by calling Front Door at 519-749-2932.

North Dumfries Monday

Wellesley Tuesday

Wilmot Thursday

Woolwich Wednesday

"Our counselor was very helpful. It is very convenient to meet with someone so quickly and close to home. " Parent




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